WheelchairParts.net Policies page
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Policies

 

HOW TO ORDER

Wheelchairparts.net wants to make your shopping experience as easy and safe as possible.

Look through our on-line catalog to find the type of part you are looking for. We have included detailed information to help you find the right parts.

Be sure to click on the individual pictures and drop down arrows for more details and options.

Put the number of how many you want or what color or tire choice in the box, be careful as some parts are sold in pairs and others are sold as each.

Please note that we are not able to process credit card gift cards at this time.

If you ever have questions, just call our toll free number: 866-727-8626 and someone will be happy to assist you. If you prefer, you can email us at: partsman@wheelchairparts.net

RETURN POLICY:

We have a 30 day return policy from the date merchandise is purchased.

All returned merchandise must have a return authorization number. Please call 866-727-8626 to obtain a return authorization (RA) number. This number must be written clearly on the outside of the package. Special Order items are not eligible for returns. Upholstery will be made to your drawings and or specifications and cannot be resold. Please make sure measurements given are correct. Returned merchandise will not be processed without the required RA number and will be returned to the customer.

The customer is responsible for return shipping costs. Merchandise may be returned by US Post Office, UPS or FedEx. Once the merchandise is received and inspected, credit will be applied to the credit card for the purchase price of the item(s) returned. The original and return shipping cost is not refundable.

Custom made orders will not be returnable or refundable. Also note that some items (e.g. rear wheels with solid or pneumatic tires: Spinergy, X-CORE or Colour's wheels, other wheels, Joysticks and other items) will have a restocking fee of up to 25%. Orders for custom Upholstery or custom parts are not returnable or refundable

ALL MERCHANDISE MUST BE RETURNED IN NEW CONDITION.

 

TERMS

We ship our orders via UPS Ground and USPS standard and Priority mail from Southern California. 

For orders under $100 there will be a $8 shipping and handling charge (within the Continental U.S.) For orders over $100 shipping is free.

For faster delivery, special handling or custom made orders or for orders being shipped outside the Continental U.S., please contact us for a quote. Our customer service representatives will be happy to assist you! We accept all major credit cards and PayPal.

PRIVACY POLICY

Wheelchairparts.net makes it a priority to protect your privacy. We will never share or sell the informatiion we collect to anyone. The information we gather from you is used to fulfill orders and provide customer service.

Occasionally we may use the information to notify you about important site changes, new products and offers you'll find valuable. If you prefer not to receive this information you can always opt out.

When you place an order with Wheelchairparts.net we use a secure server. Our network is protected by a dual-layer firewall security system, making it virtually impossible for hackers or unauthorized users to compromise the integrity of our Web site.

FREE SHIPPING

Wheelchairparts.net offers free shipping on most orders over $100. Qualifying orders must be shipped in the Continental US. We ship via UPS Ground and USPS

Orders shipping outside the Continental US have special shipping prices. Please ask us for a quote if shipping outside the Continental US (this includes Hawaii, Alaska and Puerto Rico).

Wheelchairparts.net also ships International. Call us (+1 909 782 7865) or email us (sale@wheelchairparts.net) for a quote

 

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